**As of April 2026 the Personal Shopping Form has been retired. You can read this blog post for more info!**

How does it work?

The Personal Shopping Form gives Hazelnuts the opportunity to let us know about any preferences you may have for your limited-edition animal's appearance, so we can select the perfect woodland friend for you. 

You no longer need to email us to request a personal shopping form! Instead, you can find the form HERE as well as linked under your Hazelnut FAQs. 

After a new limited-edition friend has been revealed, we will update the form so that you can submit it for that animal. 

Before packing up your order, our specially-trained workshop elves will review your form and do our best to choose an animal according to your preferences!

How should I place my order?

Please place your order on our website using your Hazelnut email. We recommend shopping directly at launch time for limited-edition drops. Submitting a Personal Shopping Form does NOT reserve inventory.

Please keep in mind:

• Requesting a Personal Shopping Form may delay the shipping of your order. 
• Personal shopping is available for limited-edition animal purchases only. We cannot accommodate personal shopping for our evergreen line of dolls and animals.
  
• All our dolls and animals are handmade and have natural variation. We believe this only adds to each friend’s character and charm!

FAQ:

Why do you offer personal shopping? Aren’t the animals all the same?

All of our woodland friends are handmade, which means no two are exactly alike! Personal shopping is by no means necessary, and most of our customers don’t feel the need for it. But we are glad to offer this option for those who may be more highly selective.

Why do I have to set this up in advance?

Arranging personal shopping in advance allows us to make sure that when you do place your order, we can automatically put it on hold. Otherwise, our speedy packing elves might ship your purchase before we get the chance to review your requests.

Will I get to see my animal before you pack it? 

Nope! We will review your form, select a doll for you, and pack up your order straight away. Our specially-trained workshop elves are very familiar with the animals' little differences, so you can trust that we will pick the best available option for you.

Why is this only available for limited-edition animals?

To put it simply, logistics! The Personal Shopping Form must be linked to a specific animal so that our system can recognize when an order is placed under your Hazelnut email which includes that particular product, and automatically put the order on hold. This system is manageable for limited-edition animal launches which involve us receiving many orders for the same animal. If we were to open it up to other dolls and animals, it would create too many complications on our end.

If you have any questions or concerns, you can always reach us at hello@hazelvillage.com!