The Hazelnuts Loyalty Program

Hazel Village and the animal friends are very lucky to have many loyal fans...who are, some might say, “nuts” for us. In appreciation, we created a fan club, and naturally, we named it the Hazelnuts! It’s been going on for about seven years now, and we get a lot of questions about it, so we decided to write down the details and FAQs.

What are the perks of being a Hazelnut?

Hazelnuts receive:

  • Free USPS Ground Advantage shipping on all orders
  • Free domestic returns within 30 days of receiving your purchase*
  • A special weekly e-newsletter with behind-the-scenes updates and announcements
  • An exclusive collection preview blog post for every collection we release, with all the photos, pricing, and product details
  • Access to a monthly calendar with upcoming release dates 
  • Access to our private Hazelnuts Community social platform
  • Access to our Close Friends stories on Instagram
  • Access to our Personal Shopping Form for limited-edition animal launches

    • And other possible perks that we sometimes cook up when we have time. Plus, our fondest appreciation and regard ❤️ 🌰 ❤️

    *Items must be unused to be eligible for return

     

    What if I live outside of the US?

    We can’t cover 100% of shipping for overseas Hazelnuts (aka Noisettiers, Avellanas, Haselnüsse...) but you will receive $5 off your shipping fees on each order. 

    How do I become a Hazelnut?

    You become a Hazelnut after you spend $250 (including shipping and tax) on our website, at our store, or at one of our pop up markets AND shop with us at least twice (meaning you can’t go from zero to Hazelnut with one mega order).

    What if I spend $250 on Hazel Village at another retailer?

    We're grateful for your support, friend, no matter where you purchased our products. To qualify to be a Hazelnut, you must purchase directly from our website, workshop, or one of our many pop-ups.

    I can’t wait! Is it instantaneous?

    Yes! Once you pass the threshold, you should receive an account update email. Make sure to add our emails (hello@hazelvillage & orders@hazelvillage.com) to your contacts so we do not fall in your spam inbox.

    What if I ordered using multiple email addresses? Can you combine accounts?

    Yes! Just get in touch and let us know which email address you would like to be your official Hazelnut email, and we'll get it sorted out.

    How do I stay in the Hazelnuts?

    Once you become a Hazelnut, you are a Hazelnut for life! No conditional purchasing is required to keep your Hazelnut status. And this should go without saying, but try to behave in a way that the animals would be proud of!

    For any additional questions, feel free to email us at hello@hazelvillage.com!