Accessibility Statement for Hazel Village
Last updated: November 26th 2025
Our Commitment
Here at Hazel Village, we believe that everyone should be able to explore our website and enjoy our collection of handmade toys, regardless of ability. We're committed to making hazelvillage.com accessible to all visitors, including those who use assistive technologies.
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which help ensure our website works well for people with a wide range of disabilities, including those affecting vision, hearing, mobility, and cognition.
Current Status
We are actively working to improve the accessibility of hazelvillage.com. We recently conducted comprehensive accessibility testing, including both automated tools and manual evaluation by users of assistive technologies such as screen readers and keyboard-only navigation. This testing identified areas where our site doesn't yet meet WCAG 2.1 Level AA standards.
We are currently in the process of addressing these accessibility barriers. While we work through these improvements, we acknowledge that some visitors may encounter difficulties using certain features of our site. We apologize for any inconvenience or frustration this may cause.
Known Issues
Our testing revealed accessibility issues in several areas of the site, including:
- Navigation and site structure
- Images and alternative text
- Form controls and labels
- Color contrast in some areas
- Keyboard navigation
- Third-party content and embedded features
We're prioritizing these issues based on their impact on user experience and are working systematically to resolve them.
Third-Party Content
Some features on our site rely on third-party services and plugins. While we're working with these providers to ensure accessibility, some third-party content may not yet be fully accessible. We are actively seeking accessible alternatives where needed.
We Want to Hear From You
Your feedback helps us improve! If you encounter any accessibility barriers while using hazelvillage.com, we want to hear from you so we can be sure to address the problem.
Please contact us at: accessibility@hazelvillage.com
When reporting an accessibility issue, it's helpful if you can include:
- The page or feature you were trying to use
- What assistive technology you're using (if applicable)
- A description of the problem you encountered
- Any suggestions you might have for improvement
We will respond to accessibility feedback as quickly as possible and will work with you to provide the information or assistance you need.
Our Ongoing Work
Accessibility isn't a one-time fix—it's an ongoing commitment. We are:
- Conducting regular accessibility audits
- Training our team on accessibility best practices
- Reviewing new content and features for accessibility before they go live
- Working with accessibility consultants and testing with real users
- Updating this statement as we make progress
Alternative Access
If you're having difficulty accessing any content or feature on hazelvillage.com, please don't hesitate to contact us at accessibility@hazelvillage.com or 929-237-6941. We're happy to assist you in completing your purchase via email or phone.
Technical Specifications
Hazel Village relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- JavaScript
- Shopify platform features
These technologies are relied upon for conformance with the accessibility standards used.
At Hazel Village, we want everyone to be able to experience the joy of our handmade woodland friends – starting with being able to navigate our website easily. Thank you for your patience as we continue to make improvements, and thank you for helping us identify areas where we can do better.