Frequently Asked Questions
Do all the doll clothes fit all the dolls/animals?
How long will it take for my package to ship?
Do you ship internationally?
What is the difference between Emma & Penelope Rabbit? Or Lucy & Jeremy? Ella & Lewis?
Do you ever bring back or restock limited-edition animals? (Ex: Peaseblossom, Gaspard Duck, Ivy Goat ...)
How do I order a monogram?
My package is still in Brooklyn/pre-shipment. When will you be shipping it?
Do you have a loyalty program?
Where do you sell the animals? Can I carry them in my store?
Will I be allergic to the animals?
What is your guarantee / return / exchange policy?
I want an older version of an animal or outfit. Do you make it anymore?
Do you take custom orders?
How do you ship the animals?
My order is a gift. Will you make it nice?
What do monograms look like?
Are they safe for babies?
Where are they made?
What are they stuffed with?
How can I wash the animals?