Frequently Asked Questions
How long will it take for my package to ship?
Do you ship internationally?
What is the difference between Emma and Penelope Rabbit? Or Reginald and Owen Fox?
Do you ever bring back or restock limited-edition animals? (Ex: Peaseblossom, Gaspard Duck, Ivy Goat ...)
How do I order a monogram?
My package is still in Brooklyn/pre-shipment. When will you be shipping it?
Do you have a loyalty program?
Where do you sell the animals? Can I carry them in my store?
Will I be allergic to the animals?
What is your guarantee / return / exchange policy?
I want an older version of an animal or outfit. Do you make it anymore?
Do you take custom orders?
How do you ship the animals?
My order is a gift. Will you make it nice?
What do monograms look like?
Are they safe for babies?
Where are they made?
What are they stuffed with?
How can I wash the animals?