The animals are made of organic cotton and stuffed with hypoallergenic poly fill. They are stored in our workshop, which is smoke free and as tidy as we can manage.

You can read our washing recommendations for dolls and animals here. 

As soon as your order is packed up and a shipping label is created, your package is placed directly into a mail bag. Our neighborhood mail carriers visit our workshop to pick up outgoing packages every business day. Sometimes, a package may skip a scan upon arrival to a USPS facility. This is why your package's tracking link may show it as being in pre-shipment for an extended period, even though it has actually left our workshop and is in transit. Please note that this is common, and packages will arrive safely to their destinations in about 3 to 10 business days!

You can find our return/exchange policy here!

We are not taking custom orders for animals or dolls at this time. Occasionally  we do provide minor alteration services for our collection of kid dollies – you can email us at hello@hazelvillage.com for more information.

Making custom friends is a true labor of love, and as a small team we do not have the capacity to do so very often. In 2020, we held a Custom Animal Auction to fundraise for the organization Every Mother Counts. We made five custom animals for the five top bidders, and were able to raise over $13,000 for EMC.

In addition to our full-time sewing team in Brooklyn, we work with teams of talented artisans in Nepal, Cambodia, Colombia, Peru, and India to create beautiful products made with skill, care and love. We're committed to ensuring that wherever our products are made, the workers are paid a fair wage and enjoy good working conditions and policies. You can read more about these ethical manufacturing partnerships on our Where It's Made page. 

As we grow, we are able to guarantee our partner organizations more full-time work making our products, which allows them a steady source of income to plan and expand. These relationships with our producers are one of our favorite things about building Hazel Village!

All our woodland friends are lovingly wrapped in complimentary bandanas by our talented team of fulfillment elves in our Brooklyn workshop. See our shipping policy for info on specific shipping rates and timelines. 

Indeed, we do! See our shipping policy to learn more.

Our team of packing elves usually fulfill orders from our Brooklyn workshop within 1-5 business days. From there, USPS generally takes 2-7 days to deliver orders domestically depending on your location. However, when we have launches fulfillment time can increase. Learn more about our shipping policy here!

Unfortunately at this time we have suspended our wholesale program. Keep an eye out in the future in case we do open wholesale once again!

On special occasions, we do bring back older versions of friends who once resided at Hazel Village. We recommend signing up for our email newsletter, or Oliver Mouse's Messaging Service, to stay up to date on our latest releases & Village news. 

If you look upon the Hazel Village map, you may notice a guest house. Throughout the year, special animal guests who wish to visit Hazel Village for a short time will reside in the guest house. These are our limited-edition friends! They are only available for a short time, so keep an eye out for the arrival of our esteemed guests and shop them before they are gone. Once or twice a year, an old friend who has visited before will return for another stay. Read more about our limited-edition friends here!

See examples of our hand-stitched monograms here!

The animals are suitable for all ages, because their faces are embroidered and they are soft. But if you leave an animal with a very young child, please remove any loose doll clothes (socks, scarves, hats, etc) that the baby could rip off and eat. You can learn more here.