Hazel Village and the animal friends are very lucky to have many loyal fans...who are, some might say, “nuts” for us. In appreciation, we created a fan club, and naturally, we named it the Hazelnuts! It’s been going on for about five years now, and we get a lot of questions about it, so we decided to write down the details and FAQs.
What are the perks of being a Hazelnut?
Free US standard shipping on every order, special-edition items made just for Hazelnuts, and access to the Hazelnuts Facebook group where we post updates from the workshop. And other possible perks that we sometimes cook up when we have time. Plus, our fondest appreciation and regard ❤️ 🌰 ❤️
What if I live outside of the US?
We can’t cover 100% of shipping for overseas Hazelnuts (aka Noisettiers, Avellanas, Haselnüsse...) but your Hazelnut code grants you $5 off each order to help with shipping.
How do I become a Hazelnut?
You become a Hazelnut after you spend $250 (including shipping and tax) on our website, at our store, or at one of our pop up markets AND shop with us at least twice (meaning you can’t go from zero to Hazelnut with one mega order).
What if I spend $250 on Hazel Village at another retailer?
We're grateful for your support, friend, no matter where you purchased our products. To qualify to be a Hazelnut, you must purchase directly from our website, workshop, or one of our many pop-ups.
I can’t wait! Is it instantaneous?
Yes! An account update email will be sent to you once you pass the threshold. Keep an eye out for it!
What if I ordered using multiple email addresses? Could you have missed me as a rightful Hazelnut?
It’s possible! Contact us and we can try to get to the bottom of it. The best thing to do is create an account on our website, and always check out using that account. That way we can make sure we don’t miss any of your orders!
How do I stay in the Hazelnuts?
Just place at least one order a year - no minimum spend required. And this should go without saying, but try to behave in a way that the animals would be proud of!For any additional questions, feel free to email us at email@example.com!