My package is still in Brooklyn/pre-shipment. When will you be shipping it?
Once a shipping label is created, our friendly package carriers such as USPS and UPS come to our workshop for pickup every business day. Sometimes, our friends over at USPS may skip a scan upon arrival to their facility. This is why you may see a package in pre-shipment for an extended period. Please note that this is common, and packages will arrive safely to their destinations in about 3 to 10 business days!