What is a virtual appointment?

We understand that not everyone can travel to Brooklyn to individually pick out a doll or animal from our workshop. As a Hazelnut perk, we offer virtual shopping via Facetime or Zoom. You can read our Virtual Shopping Guide for more details. If you have recently placed an order and would like to personally select a doll in our workshop to ship to you, email us to schedule a virtual appointment. Our handy customer service elves are specially trained to help you pick out your perfect woodland friend!