About Hazel Village
My name is Jane. I started Hazel Village in 2010 out of the attic of my house in Brooklyn, New York. But my love of craft started much earlier. That's me in preschool, hard at work on a project with my friend Alex. One of us is clearly much more interested in sewing than the other! Much like the creatures of Hazel Village, I was always making things: clothes, dolls, toys. My favorite books and movies were about characters who made everything they needed - Brambly Hedge, Cinderella, and my very favorite Little House books.
My first job out of college was as a children's toy designer, and I loved spending my days creating. But I quickly realized that there wasn't much out there for kids like the girl in that photo: the old souls, the makers, the pioneers. So I revisited some sketches I had done years before, for a world called Hazel Village, a woodland community where animals do industrious projects for each another.
Hazel Village is named after the American Hazelnut tree, a source of delicious nuts, useful twigs for basketry, and food for caterpillars.
Frequently Asked Questions
- How can I wash the animals?
- What are they stuffed with?
- Where are they made?
- Are they safe for babies?
- What do monograms look like?
- How do I order a monogram?
- My order is a gift. Will you make it nice?
- How do you ship the animals?
- Do you take custom orders?
- I want an older version of an animal or outfit. Do you make it anymore?
- What is your guarantee / return policy?
- Will I be allergic to the animals?
- Where do you sell the animals? Can I carry them in my store?
We recommend hand washing your animals and their clothes in hot soapy water. Then rinse them well, squeeze all the water out, and put them somewhere warm and dry for a few hours.
We stuff the regular animals with polyfill, which is clean and hypoallergenic, and stays springy for a long time even if washed in hot water. It is naturally fire-retardant, so it doesn't need to be treated with chemicals to comply with toy safety law. Some of the products available on our workshop site are stuffed with wool. For custom work, we can use either.
Absolutely! The animals know ALL ABOUT making and giving presents, so naturally we offer complimentary gift wrap. You can add gift wrap instructions for each item as you check out. If there's anything else we should know, you can tell us in the "comments" field at checkout. We will wrap your order, hand write your note on a little card, and ship to the recipient's address with no pricing in the box. Please rest assured that smart humans are handling this.
We ship within 3 business days via USPS. We can keep to the same timeframe whether or not you've ordered monograms. The mail takes about 3 days for US addresses, and about 1 week for overseas addresses.
Many countries (although not North American countries or Australia) assess customs fees on packages sent from the US. Our shipping charges don't account for those, so you would be responsible for sorting it out in your home country.
When we ship internationally, we usually leave the lavender sachets out.
We do! A custom animal is $148 and includes:
- The animal of your choice (woodland or otherwise) lovingly hand made in our Brooklyn workshop.
- A sketch of your animal before construction starts, with the chance to ask for changes based on the sketch. You will get to keep the sketch when your animal is ready.
- Your choice of wool or poly fill.
- One outfit for your animal to wear.
- A monogram, which we usually do on the animal's heart but it could be anywhere on the animal or its clothes.
Sometimes we have a couple of older products stashed away. Sometimes based on customer requests, we make small batches of older versions for our workshop.
We want you to be delighted with your woodland friends! If you're not happy with your order, let us know within a month of receiving it. You can send it back for an exchange or a full refund. You can reach us here.
If your animal breaks or you find a problem, we want to know about it. If the problem happened within the first six months as a result of normal use, we will fix it for free. If it's been longer, or your animal had a run-in with the cruel, cruel world (e.g. puppies, mud accidents, overzealous playing of doctor), we will work something out on a case-by-case basis.
The animals are made of organic cotton and stuffed with hypoallergenic poly fill. They are stored in our workshop, which is smoke and pet free, and as tidy as we can manage. The lavender and mint sachets are not packed with the animals until we ship them, so if you're sensitive to scents, let us know and we can leave the sachet out.
We are honored by the number of beautiful shops that carry the Hazel Village animals. Here is the list of stockists – well worth a visit if you can!
If you're interested in retailing the woodland friends, contact us with a little bit of information about your store and we will be in touch!